MyConcierge Guest Terms of Use

Terms of Sale – Guests

The terms of sale and refund apply to purchases for activities, adventures, and experiences made through MyConcierge with use of Myconcierge's merchant partners ("vendors"), booking and scheduling various activities, experiences, and adventures ("MyConcierge Itinerary")

MyConcierge Bookings - The Fine Print

MyConcierge bookings can only be made by those who are guests of luxury & resort vacation property management agencies, or those who may live locally within the vicinity of a customer of MyConcierge. You can register through the link sent by your vacation property management booking contract​.  

Booking activities can be applied only to the specific activity offered by our preferred vendors, vetted & approved by our luxury resort vacation property management owners.  Only one booking of activity can be used per order. Refunds will be refunded by MyConcierge, only prior to the date of the actual activity. If the activity date passes, and a refund is warranted, the vendor shall refund the guest all monies owed.  Vendor refunds are at the applicable vendor's sole discretion.

Activities Refunds/General Refunds​

Except as explicity stated otherwise in the "Special Terms" section of a specific experience, if you change your mind about your experience purchase, simply refer to the cancellation request link included in your activity confirmation email for full cancellations. If you need to reschedule the activity, please contact your vendor directly at the phone number provided in the cancellation policy section of the activity detail page found in MyConcierge.  For those activity experiences that require you to pick a specific date or range of dates on which to book and purchase, guests must adhere to each of Vendor's Cancellation policy listed within each activity detail page. Each guest is required to read the cancellation policy at the time of booking and paying for their activity. Once a guest pays for their activity, it is assumed the cancellation policy has been read and understood by the guest.

​You are entitled to a refund as long as its in accordance with the vendor the guest booked the activity with. Otherwise, guest purchase will be final and MyConcierge will not grand any refunds unless otherwise stated in the Terms of Sale. 

MyConcierge 100% Satisfaction Guarantee

We want to make sure that every guest who uses MyConcierge has an exceptional experience. If you felt your experience with MyConcierge was not as described on our website, let us know immediately, and we will issue you a guarantee refund of $100​ to apply towards your next activity booked with us. No Questions Asked. 

Merchant Out of Business

In addition, MyConcierge will always honor your request for a full refund in the unlikely event that a vendor goes out of business before the booking date of your activity. 

​Vendor Issues

If you are having difficulty requesting support or refund from any of our vendors, simply call us directly at (908) 303-7524, or email us at support@myconcierge.io, and our team will do everything they can to make it right. In addition, MyConcierge will always support your request for a refund if your vendor is unreachable by the means provided on the activity detail page.

​Date Specific Activities

No full or partial refunds are given to guests who fail to show up, and fail to inform the vendor of any cancellation, to their date-specific activity on the date(s) specified during registration of their activity. If for some reason the date-specific experience is cancelled or rescheduled by the vendor, the vendor will send you an email or call you at the number you provide during initial booking, notifying you of such cancellation ​or rescheduling. If the date-specific experience is rescheduled, the email or communication to you will include the new date for the date-specific experience. If you cannot make the new date for the date-specific experience, you will be entitled to a refund of the amount paid to the vendor in advance, in accordance with the cancellation or rescheduling policy set forth by the vendor. 

With regards to MyConcierge​ methods of payment, MyConcierge accepts payments through the payment methods detailed on the applicable payment screen. Charges occur at the time of purchase or shortly thereafter. MyConcierge does not accept payment forms other than those specified on the applicable payment screen. User agrees to pay for its purchases through MyConcierge and agrees that MyConcierge may charge Guest's selected payment instrument for any such payments. MyConcierge reserves the right to charge additional fees and services charges that may be charged to Guests in connection with transactions associated with Vendor's booking of reservation of activities. Payments listed as "BT MYCONCIERGE" on on your credit card statement.

​MyConcierge Refunds, Cancellations, Changes to Bookings

This section explains MyConcierge's refund, cancellation and related policies related to booking and scheduling activities, adventures and experiences ("Activities" or "Experiences") through MyConcierge.  No Refunds will be provided after the occurrence of a scheduled activity, if guest never actually ​participated and in accordance with specific Vendor cancellation policy, except as provided in MyConcierge's 100% Satisfaction Guarantee described above. Additional service fees paid through MyConcierge are non-refundable. 

Cancellations of any activities made 72 hours prior, or according to the specific cancellation time frame provided by each Vendor, to the scheduled commencement of the activities, as listed in the guest's email confirmation, will be refunded in full through MyConcierge. No Refunds will be granted less than 24 hours in advance of commencement of activity, except as expressly provided otherwise herein. ​

All changes to the date or time of a scheduled activity or experience are subject to the Vendor's availability. Up to 72 hours prior to the scheduled commencement of Guest's experience and subject to availability, Guest may change the date or time of the activity or experience at no charge. If there is no availability, Guest may still have the right to cancel and receive a refund under this section. Within 72 hours of the scheduled commencement of Vendor's experience, Guest may change the time or date of its experience under certain circumstances and subject to availability, but additional change fees may apply. By changing the time or date of Guest activity or experience within 72 hours of its scheduled commencement, Guest relinquishes any right to a refund under this section. ​

Micellaneous

Guest is responsible for paying any governmental taxes imposed on its use of the service, including, but not limited to, sales, use or value-added taxes. To the extent company is obligated to collect such taxes, the applicable tax will be added to Guest's billing account.

GUEST AGREES TO SUBMIT ANY DISPUTES REGARDING ANY CHARGE TO GUEST'S ACCOUNT IN WRITING TO MYCONCIERGE WITHIN THIRTY (30) DAYS OF SUCH CHARGE, OTHERWISE SUCH DISPUTE WILL BE WAIVED AND SUCH CHARGE WILL BE FINAL AND NOT SUBJECT TO CHALLENGE. GUEST ALSO AGREES TO ATTEMPT IN GOOD FAITH TO RESOLVE ANY SUCH DISPUTE DIRECTLY WITH MYCONCIERGE OR VENDOR PRIOR TO RESORTING TO ANY ALTERNATE REMEDY OR DISPUTE RESOLUTION MECHANISM, INCLUDING WITHOUT LIMITATION ISSUING A CHARGEBACK REQUEST TO GUEST'S PAYMENT PROVIDER.

These Terms of Sale and Refund are void to the extent prohibited by law. These terms may change from time to time, and any such modifications will become effective once they are posted to the site. It is your sole responsibility to change this site from time to time to view any such changes to the terms. 

We are Here For You

Our goal is to help you get out of your comfort zone and enjoy a delightful experience during your vacation. If you have any issues, comments or feedback of any kind, please do not hesitate to contact us at janet@myconcierge.io (Co-Founder of MyConcierge) 

We are always striving to improve our service and welcome your input!